Terms & Conditions

Effective Date: 02/03/2026
 

This website is owned and operated DREAMMONDO SERVICES PRIVATE LIMITED (“us” “We”, “the Company” or “Astroeguru” which also includes its affiliates) (support@astroeguru.in). The Platform may be provided or be accessible via multiple websites or applications whether owned and/or operated by us or by third parties, including, without limitation, the website www.astroeguru.in and its related apps.

Following Terms and Conditions (the "Agreement") govern your access and use of our online platform through which consulting, information related to Indian Astrology and other allied spiritual sciences (collectively, the "Spiritual Advisory Services") are administered and accessible to any person.

By accessing or using the Platform, you are entering into this Agreement. You should read this Agreement carefully before starting to use the Platform. If you do not agree to be bound to any term of this Agreement, you must not access the Platform.

When the terms "we", "us", "our" or similar are used in this Agreement, they refer to any company that owns and operates the Platform (the "Company").

IF YOU ARE THINKING ABOUT HARMING YOURSELF OR OTHERS OR IF YOU FEEL THAT ANY OTHER PERSON MAY BE IN ANY DANGER OR IF YOU HAVE ANY MEDICAL EMERGENCY, YOU MUST IMMEDIATELY CALL THEPOLICE OR A SUICIDE PREVENTION HELPLINE SUCH AS AASRA (91-22-27546669)AND NOTIFY THEM. THE PLATFORM IS NOT DESIGNED FOR USE IN ANY OF THE AFOREMENTIONED CASES AND THE SERVICE PROVIDERS CANNOT PROVIDE THE ASSISTANCE REQUIRED IN ANY OF THE AFOREMENTIONED CASES. IF YOU PROCEED TO USE THE PLATFORM NOTWITHSTANDING THIS NOTICE, YOU DO SO ENTIRELY AT YOUR OWN RISK.

THE PLATFORM IS NOT INTENDED FOR THE PROVISION OF CLINICAL DIAGNOSIS REQUIRING AN IN-PERSON EVALUATION. IT IS ALSO NOT INTENDED FOR ANY INFORMATION REGARDING WHICH DRUGS OR MEDICAL TREATMENT MAY BE APPROPRIATE FOR YOU, AND YOU SHOULD DISREGARD ANY SUCH ADVICE IF DELIVERED THROUGH THE PLATFORM.

DO NOT DISREGARD, AVOID, OR DELAY IN OBTAINING IN-PERSON CARE FROM YOUR DOCTOR OR OTHER QUALIFIED PROFESSIONAL BECAUSE OF INFORMATION OR ADVICE YOU RECEIVED THROUGH THE PLATFORM.

UPDATION

The Website may update/amend/modify these Terms of Usage from time to time. The User is responsible to check and go through the Terms of Usage periodically to remain in compliance with these terms before you access the website or avail services made available on the website of Astroeguru.

USER CONSENT

By accessing or downloading the Website and using it, you (“Member”, “You”, “Your”) indicate that you understand the terms and unconditionally & expressly consent to the Terms of Usage of this Website and agree to abide by them. If you do not agree with the Terms of Usage, please do not click on the “I AGREE” button. The User is advised to read the Terms of Usage carefully before using or registering on the Website or accessing any material, information or services through the Website. Your use and continued usage of the Website (irrespective of the amendments made from time to time) shall signify your acceptance of the terms of usage and your agreement to be legally bound by the same.

GENERAL DESCRIPTION

The Website is an internet-based portal having its existence on World Wide Web, Application and other electronic medium and provides a platform for obtaining astrological content, reports, data, chat consultations (hereinafter referred as “Content”). The Content offered through the Website consistseither “Free Services”,“Paid Services” or a combination of the two (Collectively referred as “Services”). Free Services are easily accessible without becoming a member however for accessing the personalised astrological services and/or receive additional Content and get access to Paid Services. You are required to register as a member on the portal. By registering for Paid Services, a Member agrees to:

To provide current, complete, and accurate information about himself as prompted to do so by the Website.
To maintain and update the above information as required and submitted by you with the view to maintain the accuracy of the information being current and complete.

REGISTRATION AND ELIGIBILITY

By using this website, you agree that you are over the age of 18 years and are allowed to enter into a legally binding and enforceable contract under Indian Contract Act, 1872. The Website would not be held responsible for any misuse that may occur by virtue of any person including a minor using the services provided through the Website. You are however allowed to ask questions related to minors in your family as per the terms and conditions outlined herewith in this policy.

For the User to avail the services, the User will be directed to Register as a Member on the Website whereby You (User) agree to provide update, current and accurate information while filling up the sign-in form. All information that you fill and provide to the Website and all updates thereto are referred to in these Terms of Usage as “Registration Data“.

An account could be created by you through the Website ID (Your Phone Number) and password (OTP) or other log - in ID and password which can include a facebook, gmail or any other valid email ID. The User while creating an account hereby represents and warrants that all the information provided by the User is current, accurate and complete and that the User will maintain the accuracy and keep the information updated from time to time. Use of another User’s account information for availing the services is expressly prohibited. If in case it is found that the information so supplied on the Website is inaccurate, incomplete, untrue and not current, the Website has the right to suspend or terminate the User’s account and restrict/refuse the use of the Website by such User in future.

The right to use this Website is personal to the User and is not transferable to any other person or entity. The User would be responsible for protecting the confidentiality of User’s passwords and other information required for the purposes of registration. The User would be fully responsible for all the activities that occur under the User’s account with the Website. The Website cannot and will not be liable for any loss or damage arising from the User’s failure to maintain secrecy and confidentiality. The User shall notify the Website immediately if they become aware of any unauthorized use of their Account(s) or breach of any security. The User must log out from its account at the end of the session.

The User while availing any service shall be informed whether the service so rendered is personal to the Website or is available from a Third party. The Website shall have no control or monitoring on the information disseminated to any third party via the Website.

The User agrees, understands and confirms that his/ her personal data including without limitation to details relating to debit card/ credit card transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and that the Website or the Payment Service Provider(s) have no control over such matters.

The Website does not permit the use of the Services by any User under the following conditions: -

If the User is a resident of any jurisdiction that may prohibit the use of the Services rendered by the Website.
If the User is a resident of any State/Country that prohibits by way of law, regulation, treaty or administrative act for entering into trade relations or/and
Due to any religious practices.
If the User has created multiple accounts using various mobile numbers. The User may not have more than one active account with the Website.

FEATURE “CHAT WITH SERVICE PROVIDER”

The Website is providing certain service which is available through chat with the Service Provider listed and enrolled with the Website.

First Free Chat

Astroeguru offers the first free chat, lasting 1 to 5 minutes (varies among users), to each unique user. A unique user, as defined by Astroeguru, is an individual whose mobile number and device ID have never been registered on Astroeguru before.

The Service Providers listed on Astroeguru are independent service providers, and they operate in their personal capacity when offering predictions, advice, consultations including the performance of havans, pujas or special offerings. Astroeguru acts solely as an intermediary platform facilitating connections between users and Service Providers and does not assume any responsibility or ownership over the predictions, advice, or services provided by the Service Providers.

Each Service Provider is solely responsible for the accuracy, reliability, and appropriateness of their predictions and advice. Astroeguru does not warrant or guarantee the effectiveness, accuracy, or impact of the advice or remedies provided by any Service Provider, nor does Astroeguru control, endorse, or influence the professional judgments made by Service Providers.

Astroeguru disclaims any liability arising from the interactions between the Service Provider and the user. Users engage with Service Providers at their own discretion, and any consequences, decisions, or actions taken based on astrological advice are the sole responsibility of the user and the Service Provider.

By using Astroeguru’s platform, users acknowledge and agree that Service Providers are fully responsible for their services, and any legal claims or disputes related to the services provided by an Service Provider shall be directed solely against the Service Provider in question, not Astroeguru.

The company reserves the right to remove Service Providers from the platform based on violations of community standards but does not otherwise control their advice or actions.

The Website and any individual Websites which may be available through external hyperlinks with the Website are private property.

All interaction on this Website inclusive of the guidance and advice received directly from the Licensed Provider must comply with these Terms of Usage.

The User shall not post or transmit through this Website any material which violates or infringes in any way upon the rights of others, or any material which is unlawful, abusive, defamatory, invasive of privacy, vulgar, obscene, profane or otherwise objectionable, which encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law.

The Website shall have a right to suspend or terminate access by such User or terminate the User’s registration and such User shall not gain access to the Website.

The Website reserves the right to terminate the access or to change or discontinue any aspect or feature of the Website including, but not limited to, content, graphics, deals, offers, settings, etc.

Any information other the guidance and advice, received directly from the Third-Party Service Provider, the educational, graphics, research sources and other incidental information on the Site, the content, should not be considered as medical advice

The Website does not take guarantee regarding the medical advice, if provided, by the third-party service provider inclusive of registered Service Providers with the site. The User should always talk to an appropriately qualified health care professional for diagnosis and treatment including information regarding which medications or treatment may be appropriate for the User. None of the Content represents or warrants that any particular medication or treatment is safe, appropriate, or effective for you. Astroeguru does not endorse any specific tests, medications, products or procedures.

The Website does not take guarantee of any untoward incident that may happen with the User after seeking the Service. The Website or the Service Provider providing the advice is not liable and does not guarantee any results as expected by the User and accessing the Website in such scenario is purely at the risk of the User.

Astrological consultations provided via Astroeguru are intended solely for personal insight and reflection and do not constitute professional medical, legal, or financial advice. Users should seek professional services in these areas, and Astroeguru bears no responsibility for any decisions made based on astrological advice.

The Service Provider is solely responsible for making their predictions and advice. Astroeguru does not claim any ownership, control or responsibility for the behaviour, advice of the Service Providers with the user.

By using the Site, Application or Services, User hereby agrees that any legal remedy or liability that you seek to obtain for actions or omissions of other Members inclusive of the service provider registered with the Website or other third parties linked with the Website, shall be limited to claim against such particular party who may have caused any harm. You agree not to attempt to impose liability on or seek any legal remedy from the Website with respect to such actions or omissions.

USER ACCOUNT ACCESS

The Website shall have access to the account and the information created by the User for ensuring and maintaining the high-quality services provided by the Website and for addressing the need of the customer in the most effective manner. User hereby consents for the unconditional access of the account by the Website, its employees, agents and other appointed person in such regard. For the purpose of addressing the complaints (if any received) and any suspected abuse reported, the Website shall investigate on case-to-case basis from the records available. The User is directed to read the terms provided in the Privacy Policy as regards such records.

PRIVACY POLICY

By using Astroeguru, you acknowledge and consent to the collection and use of your personal data as outlined in our Privacy Policy, in compliance with the Information Technology Act, 2000 and applicable data protection laws. Astroeguru takes all reasonable steps to protect user data, but is not liable for unauthorized access resulting from user negligence. The User further consents, expresses and agrees that the terms and contents of such Privacy policy is acceptable to the User inclusive of any update/alteration/change made and duly displayed on the Website.

BREACH AND TERMINATION

The Website may, in whole or in part, without informing the User, modify, discontinue, change or alter the services ordered or the Account of the User registered with the Website. The Website may or may not issue notice or provide any reason for such action taken by the Website.

Violation of any conditions mentioned in this Terms of Usage shall lead to immediate cancellation of the Registration of the User, if registered with the Website. The Website reserves right to terminate and initiate action immediately, if:

The Website is not able to verify and authenticate the Registration data or any other relevant information provided by the User.
The Website believes that the actions of the User may cause legal liability for the Website, other Users or any service provider linked with the Website.
The Website believes that the User has provided the Website with false and misleading Registration Data or there is interference with the other Users or the administration of the services, or have violated the privacy policy as listed by the Website.

With regards to the Service Provider, you understand and agree that your relationship with the Website is limited to being a member and you act exclusively on your own behalf and for your own benefit.

DELIVERY, CANCELLATION AND REFUND

No refund shall be processed on the order of any reports under any circumstances if the order has reached the “processing” (Assigned to an Service Provider) stage. The risk and liability of placing order in a haste and careless manner totally lies with the User and the Website is not responsible for any refund once the processing stage has started.

Refunds are not provided once an order for astrological services has been processed and delivered. Any requests for refunds must be made within 24 hours of service completion, subject to review by Astroeguru’s operations team. Astroeguru reserves the right to approve or deny refunds based on the nature of the issue and compliance with these terms. However, if the User intends to cancel a successfully placed order before execution, the User is required to contact the customer care team within 1 (one) hour of making the payment, whereafter it is totally at the discretion of the Website whether to issue refund.

Any technical delay or glitch reported on the Website during the processing of the request which includes generating reports by the service provider i.e. Service Provider shall not be eligible for claiming refund.

No refund shall be processed for the reason that incorrect information or data has been provided by You.

Refunds, if applicable, will be processed after necessary deductions and may take up to 10 business days.

USER OBLIGATION

The User (inclusive of the Service Provider and the Member Customer) under an obligation not to violate the privacy policy, terms and conditions and any other terms as defined on the Website. The User represents that he is an individual and not a corporation or other legal business entity. The rights to use the Website’s services is personal to the User. The User shall while using the Website and engaged in any form of communication on any of the forums inclusive of the products listed on the Website shall not violate the terms and conditions which are inclusive of:-

The User shall not post, publish or transmit any messages that is false, misleading, defamatory, harmful, threatening, abusive, harassing, defamatory, invades another's privacy, offensive, promotes racism, hatred or harm against any individual or group or religion or caste, infringes another's rights including any intellectual property rights or copyright or trademark, violates or encourages any conduct that would violate any applicable law or regulation or would give rise to civil liability.

The User shall not upload or post or otherwise make available any content that User do not have a right to make available, under any law or under contractual or fiduciary relationships.

The User shall not upload or post or otherwise make available any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party.

The User shall not collect screen names and email addresses of members who are registered on the Website for purposes of advertisement, solicitation or spam.

The User shall not send unsolicited email, junk mail, spam, or chain letters.

The User shall not upload or distribute files that contain viruses or harmful programs.

The User shall not engage in any activity that interferes with or disrupts access to the Website.

The User shall not attempt to gain unauthorized access to any portion or feature of the Website.

The User shall not violate any applicable laws or regulations in force.

The User shall not resell or commercially exploit the Services without written consent.

The User shall not reverse engineer, modify, copy, distribute or exploit any part of the Website.

The User agrees to receive communication through email/SMS/WhatsApp regarding usage of the platform.

The User must report any misuse or abuse to support@astroeguru.in.

False complaints or fake reviews may lead to account termination.

Astroeguru prohibits discrimination based on caste, religion, gender, etc.

Users must behave respectfully with Service Providers.

The Website reserves the right to terminate access for abusive or illegal behavior.

BANK ACCOUNT INFORMATION

The User agrees that the debit/credit card details provided must be correct and lawfully owned.

The User confirms that:

They are authorized to use the payment method

The details provided are accurate

Sufficient balance is available

DISCLAIMER / LIMITATION OF LIABILITY / WARRANTY

The Website does not provide any guarantees regarding services. Astrology advice is based on interpretation and may vary.

Astroeguru makes no warranty that:

Service will meet expectations

Service will be uninterrupted

Results will be accurate

Errors will be corrected

No advice obtained from the platform creates any warranty.

The Website is not liable for:

User losses

Incorrect information

Service interruptions

Unauthorized access

Maximum liability is limited to the amount paid by the user.

Astroeguru is not responsible for delays due to events beyond control (natural disasters, cyber issues, etc.).

INDEMNIFICATION

The User agrees to indemnify and hold harmless Astroeguru, its employees, partners and affiliates from any claims arising due to misuse of the platform or violation of terms.

PROPRIETARY RIGHTS TO CONTENT

All content including text, images, graphics is protected under intellectual property laws. Unauthorized use is prohibited.

Content sourced from third-party platforms (e.g., Google Images) remains their property.

Astroeguru reserves the right to modify or use user-generated content.

NOTICES

All notices shall be sent to:

Email: support@astroeguru.in

Address:
2nd Floor, Crescent-4, Regus Centre, Prestige Shantiniketan, ITPL Main Road, Near Prestige Shantiniketan, Hoodi Village, Whitefield, Bengaluru, Bengaluru Urban, Karnataka - 560066

RESTRICTED CONTENT

Users are strictly prohibited from posting:

Child abuse content

Sexual content or pornography

Hate speech

Violence or threats

Terrorism-related content

Harassment or bullying

Accounts violating rules will be terminated.

BLACK MAGIC, WITCHCRAFT, VOODOO AND TANTRISM

Astroeguru strictly prohibits any involvement in black magic, witchcraft, voodoo or tantrism.

Accounts involved in such activities will be removed immediately.

THIRD PARTY SERVICES

Astroeguru is not responsible for third-party websites or services linked through the platform.

GOVERNING LAW AND JURISDICTION

All disputes shall be governed by Indian law and subject to the jurisdiction of Karnataka, India. Arbitration proceedings, if any, shall also be conducted within Karnataka under the Arbitration and Conciliation Act, 1996.

ASTROEGURU WALLET BALANCE EXPIRY POLICY

Astroeguru Wallet is a digital account used for service credits.

Service Credits include:

Real Credits (paid)

Virtual Credits (bonus/promotional)

These are not real money and cannot be withdrawn.

SERVICE CREDITS USAGE, EXPIRY & CONDITIONS

Virtual Credits expire within 14 days.
Real Credits generally expire within 1 year.

Credits are non-transferable and non-refundable.

Expired credits cannot be recovered.

The platform may suspend wallet or credits in case of misuse or fraud.

FINAL ACKNOWLEDGEMENT

By using Astroeguru, you agree to all Terms & Conditions including policies related to payments, refunds, data usage and services.

FORCE MAJEURE

The Company shall not be liable for any failure or delay in performance of its obligations due to events beyond its reasonable control including but not limited to acts of God, natural disasters, war, cyber attacks, strikes, governmental actions, power failures, or internet disruptions.

TERMINATION BY USER

The User may terminate their account at any time by using the "Delete Account" option available on the platform or by contacting customer support. Upon termination, access to services may be discontinued and any remaining credits or benefits may be forfeited as per applicable policies.

COMMUNICATION CONSENT

By registering and using the platform, the User expressly consents to receive communications from Astroeguru via SMS, WhatsApp, email, and calls for service-related updates, promotional offers, and important notifications. Users may opt-out of promotional communications at any time by contacting support.

REFUND POLICY

Refunds shall be governed strictly as follows:

- No refund shall be provided once a service has been successfully delivered.
- In case of duplicate payment or technical error, eligible refunds may be processed after verification.
- Refund requests must be raised within 24 hours where applicable.
- Any approved refund shall be processed within 7–10 business days.
- The Company reserves the final discretion on refund decisions to avoid misuse or fraud.